Pickup & Delivery Policy

Because our artisan cookies, cakes, and cupcakes are handcrafted fresh without artificial preservatives, handling timing is everything! Please review our local Toronto delivery and pickup boundaries below.

GTA Local Delivery

We partner with specialized local couriers to ensure your fragile treats arrive completely intact and fresh.

Delivery Windows: Deliveries are made between 11:00 AM and 5:00 PM on your selected delivery date. We cannot guarantee an exact delivery minute, but you will receive a notification when your treats are en route.
Delivery Rates: Standard local delivery rates apply at checkout based on your distance from our kitchen.
Unattended Drops: If no one is home to accept the delivery, our courier will attempt to leave the package in a safe, shaded spot (porch, concierge). Because Toronto weather can affect chocolate and icings, ValBake is not responsible for melted or damaged products left unattended.

Local Pickup (Etobicoke Shop)

Prefer to save on delivery fees and pick up your items yourself? Select Local Pickup during checkout.

Our Location:10 Garfella Dr, Etobicoke, ON, Canada.
Pickup Hours: Saturday: 10:00 AM – 6:00 PM | Sunday to Friday: Closed.
The Freshness Window:Your order will be boxed and held ready for you precisely on your selected date. If you are running late or need to reschedule, please notify us at info@valbake.ca at least 24 hours in advance. Because bakes are fresh, orders not picked up within 48 hours of the selected date will be forfeited without a refund.

Cancellations & Date Changes

Cookie Shop Orders: Changes or cancellations must be requested at least 48 hours prior to your chosen date.
Custom Cakes & Large Events: Due to custom ingredient sourcing and design slots, custom cake changes require 7 days’ notice.
Note: Once baking decoration begins on your order, we cannot issue refunds or date shifts.